Arrival / Departure

Your room can be occupied from 3 p.m., if possible even earlier.
We appreciate leaving the room latest by 12 a.m. the day of departure, kindly contact the Reception Desk (ph. button 2) should you wish to keep the room longer.

Baby-sitter/Baby-phone

Contact the Concierge Desk in advance, cost per hour, between CHF. 30.00 and 40.00. (ph. button Concierge). Baby-phone is free of charge.

Banano Bar & Le Bar

Le Bar: Highly valued meeting place for all occasions. Our Barman will be pleased to recommend one of his specialities. Open from 11am.

Banano Bar: Located in the park, surrounded by banana trees, relaxing and charming spot where to enjoy cocktails during the warm season.

Beauty / Cosmetics

Our Beauty/Cosmetic team in the Clarins Beauty is looking forward to welcoming you. With pleasure, we reserve your treatments.

Breakfast

A traditional breakfast buffet (served) is available from 7.00 a.m. until 10.30 a.m. Saturday, Sunday and Bank holidays until 11.00 a.m.

Banqueting, conferences and meeting room

The Hotel has 10 private rooms and halls in which seminars, meetings, conferences and banquets can be held. Feel free to contact us for further detailed information.

Boutique (Gift-shop)

Toiletries, cosmetics, ideas for small gifts, can be found at our 'Clarins Beauty Corner' on the ''-1'' floor.

Clarins Beauty Corner

Massages and Beauty treatments both for women and for men, tailored to meet your personal requirements.
Open from Tuesday to Saturday, by appointment only. Located on the ''-1'' floor.

Cooking

Cooking in the rooms is absolutely prohibited due to fire police regulations.

Credit cards

We accept Visa, Eurocard, American Express, EC-Direct (Maestro), Postcard and UnionPay and Twint. We do not accept Diners.

Dietary requirements

Our Chef will be pleased to organize any special dietary menu. Contact the Maître d'hôtel at the Restaurants or Front Office.

Dogs

Pets are not allowed throughout the premises (terrace and Wellness area included). Cost per night CHF 50.-

Dry-cleaning/Laundry

A laundry bag and the price list are in the closet. Please fill in the form and put it together with the laundry bag on your bed until 10.00am.
The laundry service is guaranteed within 24 hours. (Monday to Friday). Express Service available (same day) at a 50% surcharge.
For Dry cleaning service, please contact the reception.

Dinner

Dinner is served at the restaurant “Le Relais” or “Artè al Lago” 1 Michelin Star, from 7.00 p.m. until 9.30 p.m.
Weather permitting we serve dinner as well on our panoramic terrace (only Le Relais).

Dress Code

Swimming trunks and bathrobe can be worn around the swimming-pool, hydropool and in the Wellness & Beauty

Lobby casual
Bar casual
Restaurant elegant/casual (no shorts)

Emergency

For incidents or emergencies, please contact the reception or the night-auditor.

Emergency Exits

In an emergency case follow the illuminated green signs “USCITA” (=emergency exit).

Facsimile

Fax messages can be received and sent at the reception.
The number is (+41) (0)91 973 25 50

Fire

The Albergo Villa Castagnola SA is equipped with the most modern fire prevention system.
The location of your room as well as the emergency ways is posted on your door. In case of fire an alarm signal releases. Please do not panic!

Fitness

The air-conditioned fitness room is located in level -1. It is opened from 7.00 a.m. to 8.00 p.m.

Flowers

Should you wish to order a floral arrangement or a nice bouquet of flowers, kindly contact the Concierge Desk (ph. button Concierge)

Guest Satisfaction Survey

We kindly ask you to evaluate our hospitality - telling us what we do right as well as identifying areas where we must improve.

Guest checks

All your consumptions can be debited on your hotel account. Please sign all guest checks along to read with name and room number.

Hairdresser

''Danilo Hairstyling'' works on appointment only. Contact the Concierge Desk to fix an appointment.

Hydro pool

Located close to the swimming pool an infinity Hydro pool, surrounded by banano trees overlooking the park and Lake

Housekeeping

She is not only occupied with the ironing of your clothes, but also for extra-pillows, vases etc. If you wish your room to be cleaned, hang the green cord on the door knob.
If you wish privacy, hang the red cord on the door knob.

Laundry / Dry cleaning

A laundry bag and the price list are in the closet. Please fill in the form and put it together with the laundry bag on your bed till 10.00 a.m.
The laundry service is guaranteed within 24 hours. (Monday to Friday)

Library

located on the ''-1'' floor

Lost & Found

For lost & found objects, contact the reception desk. The hotel does not take responsibility for any lost and found items.

Luggage

The porter looks after your luggage on arrival and departure. If you wish to leave your luggage in the hotel after your check-out, please contact the reception.

Lunch

Lunch is served in the restaurant La Rucola or at the Lido Club.

In the afternoon light à la carte snacks are served at the pool bar or in the bar, terrace and lobby.

Maintenance

We check the rooms daily for any needed repairs. Should you notice any damage, please advise the reception, we will do the utmost to repair in due time.

Medical Assistance

For emergencies, a doctor is reachable 24 hours a day. Please contact the reception team.

Mail

The reception will take care of our incoming and outgoing mail.

Minibar

In your room, you will find a minibar with a small choice of different drinks. At Charge, .The drinks will be filled up every morning.
If you would like to drink something else like wine, long-drinks etc., please call the room service

Newspapers

Due to the new Cantonal regulations paper is now allowed at the Hotel.
By downloading the app Pressreader while connected to the Hotel Wi-Fi you will have access to over 7000 newspaper and magazine.

Parking Indoor (CHF 25 per day)

Entrance from Via Pico 9, contact the Concierge Desk for the access card. The Management declines any liability for damages occurred to the car.

Parking Outdoor (CHF 15 per day)

Outdoor parking is also available, next to the tennis court or next to the back entrance to the hotel on Via Pico.
The Management declines any liability for damages occurred to the cars.

Pets

Only Dogs are allowed in the rooms. For everyone’s comfort we cannot accept dogs in the restaurants , in the wellness centre,
in the hotel park and around the swimming-pool.

Personal Trainer

Should you wish to have a personal trainer during your stay, kindly contact the Concierge Desk (ph. button Concierge)

Personal Shopper

A relaxing Swiss holiday would not be complete without a shopping-spree: In Lugano and in the near Fashion capital of Milano & Como
there are plenty of shopping opportunities to satisfy all your needs.
With such a large varieties of Boutiques, you will surely need the help of a Fashion-Expert: our Personal Shopper Andrea Valsecchi will be your personal Glam-Setters!
The concierge will be at your disposal to arrange your day(s) with Andrea, available whether you wish to shop in store in Ticino or Italy or also in the privacy of your own room; the choice is entirely yours...

Pillows

Upon request, the hotel offers a selection of pillows: menu can be found in your wardrobe

Ping-pong (Table Tennis)

In the hotel level -1 you will find a ping-pong table. Rackets and balls are available at the reception.

Pool bar

Open from 11.00 a.m. until 6.00 p.m. depending on weather and temperature conditions. Cool drinks, alcoholics and non-alcoholics, coffee, tea and light snacks are served.
For safety reason it is not allowed to bring glass bottles to the pool.

Pressing

Contact our housekeeping if you like to have pressed your clothes. (at charge)
We offer this service from 9.00 a.m. to 6.00 p.m.

Reception

The reception-team is pleased to be of assistance to you from 7.00 a.m. until 11.00 p.m. During the night, the night auditor is looking for the security.

Reservations

We are pleased to help you with reservations or any inquiries for restaurants, taxis, sport facilities, theater etc..

Restaurant La Rucola

At the Restaurant “La Rucola”, with the motto “Fresh & Easy”, we propose International dishes. Summer Garden.

Restaurant Managers: Stefano Protaggi

Open daily
Breakfast from 7am to 10:30am and from 11:30am to 11pm

Restaurant Le Relais

The Restaurant "Le Relais" offers a refined cuisine by chef Alessandro Boleso. Its Mediterranean cuisine offers intense flavors with fresh,
local and seasonal products of the highest quality. "Grandes Pièces" are served at the table.

Restaurant Managers: Stefano Protaggi
Open daily
Dinner from 7pm to 9:30pm

Restaurant Gallery Arté al Lago

A unique restaurant inside an art gallery such as those found in London and New York. Across the road from the hotel and directly on the lake,
the Restaurant Gallery Arté al Lago offers breath-taking views of Lugano as well as a changing scene of international artworks.
Head Chef Frank Oerthle creates spectacular signature dishes in a menu that specializes in lake fish and seafood.
The restaurant has one Michelin Star and 16 Gault&Millau points.
Gallery Arté features art and sculptures by a range of different artists, with exhibitions changing two times a year.
See Art Gallery Exhibitions section for further information. Visits to the Art Gallery are possible during opening hours or by prior arrangement.

Restaurant Manager: Davide Bolzonello
Open Wednesday to Sunday.
Dinner served from 7:00pm to 9:30pm.

Room service

You can order our specialities from the room service menu, from 11am to 11pm.
Room Service menu can be found inside the folder on your desk.

Shoe Shine

Contact housekeeping to have your shoes polished.

Safe

You have an electronic safe in the wardrobe in your room; you just need to select your personal code (only numbers).
We also a have a safe at Reception. The Management declines any responsibility for items left unattended.

Sauna / Steam bath / Hydro pool

Sauna, Bio Sauna and Turkish bath & Calidarium and Hydropool are at your disposal in the Wellness Area, free of charge. Only 4 people at the time.

Smoking

Non-smoking areas: The restaurants, the bar, the hotel lobby, the rooms and the Wellness & Beauty.
Smoking is allowed on the open terrace (except food service time) and in the smoking rooms.

Swimming Pool Indoor

Located on ''-1'' floor, along the corridor after the ''Clarins Beauty Corner''. Open from 7am to 8pm. Water temperature at approx. 28°C (approx 80°F)

Taxi service

Kindly contact the Concierge for
availability and costs. Taxi service (sedan) can also be organized for transport to airport, railway station, city centre or sightseeing tours of the surroundings. Always contact the Concierge desk (ph. button Concierge).

Television / Radio

A list with the different channels you can find next to the TV and the radio.

Ticino Ticket

You will receive The Ticino Ticket at check in, which is a free transportation card valid for all public transport in our Canton (Ticino):
You will as well have different discounts on cable cars, parks. Please visit https://www.ticino.ch/en/ticket.html#

Umbrellas

In Junior-Suites and Suites a umbrella can be found in the wardrobe. Should you wish to purchase one (at CHF 30.00) contact the Concierge.

Wake-up Calls

For your wake-up call please contact the reception desk.

Wellness

For individual wellness program and the large offer of different wellness and beauty treatment we kindly ask you to contact the Clarins Beauty Corner
from 8.00 a.m. to 19.30 p.m.

Wi-Fi

Everywhere in the building you are connected.